📌 GlassAura.com – Frequently Asked Questions (FAQs)

1. Are your products really handmade?

Yes. Every piece at GlassAura is individually handcrafted by skilled artisans. Because each item is made by hand, no two pieces are exactly alike—giving you a truly unique treasure.

2. What makes GlassAura products different from mass-produced glassware?

Our focus is on craftsmanship and quality. Unlike factory-made products, our handmade glassware has distinct textures, subtle variations, and a timeless character that collectors value.

3. Do the colors or shapes vary from item to item?

Yes, slightly. Since each piece is handcrafted, small differences in color tones, patterns, and shapes are natural. These variations are part of what makes each product one-of-a-kind.

4. Where do you ship from?

We ship directly from our workshop and fulfillment centers. All orders are carefully packed to ensure your glassware arrives safely.

5. Do you ship to the United States?

Yes, we ship across the U.S. Standard delivery times are usually 7–14 business days, depending on your location.

6. How do you make sure the glass doesn’t break during shipping?

We use protective packaging, including foam inserts and reinforced boxes, to minimize risk during transport. If your item ever arrives damaged, please contact us immediately for a replacement.

7. What is your return policy?

We accept returns within 30 days of delivery if the product is unused and in its original condition. Please contact our customer support team to start a return or exchange.

8. How should I care for my handmade glassware?

We recommend gentle hand-washing with mild soap and lukewarm water. Avoid using dishwashers or harsh scrubbing pads, as they may damage the glass.

9. Are your products safe to use for drinks?

Yes, our glass bottles and decanters are made from safe, lead-free glass, suitable for storing and serving beverages.

10. Can I buy GlassAura items as gifts?

Absolutely! Many of our customers choose our products as gifts for collectors, family, or special occasions. You can even add a note to your order if you’d like us to include a gift message.